List triage rules

GET/workspaces/{organizationId}/triage/rules

Path parameters

organizationIdstringrequired

Query parameters

recordTypestring

Allowed:leadintake_itemcustomerdealissuesupport_ticket

Responses

200

Triage rules

rulesobject[]required

Show properties

Array of object

idstringrequired

organizationIdstringrequired

namestringrequired

recordTypestringrequired

Allowed:leadintake_itemcustomerdealissuesupport_ticket

isActivebooleanrequired

sortOrdernumberrequired

conditionsobjectrequired

Show properties

keywordsstring[]

sourcesstring[]

channelsstring[]

customerDomainsstring[]

teamIdsstring[]

labelIdsstring[]

prioritiesstring[]

statusesstring[]

fieldsobject[]

Show properties

Array of object

fieldstringrequired

min length 1

equalsstring | number | boolean

Show properties

Any of:

string

string

number

number

boolean

boolean

actionobjectrequired

Show properties

One of:

object

typestringrequired

Allowed:delegate

agentIdstringrequired

min length 1

teamIdstring

templateIdstring

titlestring

statusstring

Allowed:triagebacklogtodoin_progressdonecanceled

prioritystring

Allowed:lowmediumhighurgent

labelIdsstring[]

repostring

instructionsstring

dispatchboolean

object

typestringrequired

Allowed:set_status

statusstringrequired

min length 1

createdAtstringrequired

updatedAtstringrequired

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*recordTypequery

Request

curl -X GET '/workspaces/string/triage/rules' \
  -H 'Accept: application/json'

const response = await fetch("/workspaces/string/triage/rules", {
  method: "GET",
  headers: {
    "Accept": "application/json"
  }
});

import requests

response = requests.get(
    "/workspaces/string/triage/rules",
    headers={
        "Accept": "application/json"
    },
)

Response

{
  "rules": [
    {
      "id": "string",
      "organizationId": "string",
      "name": "string",
      "recordType": "lead",
      "isActive": true,
      "sortOrder": 0,
      "conditions": {
        "keywords": [
          "string"
        ],
        "sources": [
          "string"
        ],
        "channels": [
          "string"
        ],
        "customerDomains": [
          "string"
        ],
        "teamIds": [
          "string"
        ],
        "labelIds": [
          "string"
        ],
        "priorities": [
          "string"
        ],
        "statuses": [
          "string"
        ],
        "fields": [
          {
            "field": "string",
            "equals": "string"
          }
        ]
      },
      "action": {
        "type": "delegate",
        "agentId": "string",
        "teamId": "string",
        "templateId": "string",
        "title": "string",
        "status": "triage",
        "priority": "low",
        "labelIds": [
          "string"
        ],
        "repo": "string",
        "instructions": "string",
        "dispatch": true
      },
      "createdAt": "string",
      "updatedAt": "string"
    }
  ]
}