Update support ticket note

PATCH/workspaces/{organizationId}/support/tickets/{ticketId}/notes/{eventId}

Path parameters

organizationIdstringrequired

ticketIdstringrequired

eventIdstringrequired

Request body

application/json

bodystringrequired

min length 1

Responses

200

Note updated

eventobjectrequired

Show properties

idstringrequired

ticketIdstringrequired

typestringrequired

subTypestring | nullrequired

actorTypestringrequired

actorIdstring | nullrequired

metadatastring | nullrequired

externalIdstring | nullrequired

createdAtstringrequired

messageobject

Show properties

idstringrequired

eventIdstringrequired

directionstringrequired

Allowed:inboundoutbound

textContentstringrequired

markdownContentstring | nullrequired

channelstringrequired

Allowed:emailslackmsteamsdiscordchatcaptureapiintercomzendeskplainlinearsms

customerIdstring | nullrequired

userIdstring | nullrequired

noteobject

Show properties

idstringrequired

eventIdstringrequired

bodystringrequired

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*ticketIdpath*eventIdpath*

Bodyapplication/json

bodystring*

Request

curl -X PATCH '/workspaces/string/support/tickets/string/notes/string' \
  -H 'Content-Type: application/json' \
  -d '{
  "body": "string"
}'

const response = await fetch("/workspaces/string/support/tickets/string/notes/string", {
  method: "PATCH",
  headers: {
    "Content-Type": "application/json"
  },
  body: "{\n  \"body\": \"string\"\n}"
});

import requests

response = requests.patch(
    "/workspaces/string/support/tickets/string/notes/string",
    headers={
        "Content-Type": "application/json"
    },
    data="{\n  \"body\": \"string\"\n}",
)

Response

{
  "event": {
    "id": "string",
    "ticketId": "string",
    "type": "string",
    "subType": "string",
    "actorType": "string",
    "actorId": "string",
    "metadata": "string",
    "externalId": "string",
    "createdAt": "string",
    "message": {
      "id": "string",
      "eventId": "string",
      "direction": "inbound",
      "textContent": "string",
      "markdownContent": "string",
      "channel": "email",
      "customerId": "string",
      "userId": "string"
    },
    "note": {
      "id": "string",
      "eventId": "string",
      "body": "string"
    }
  }
}