Get support escalation rule

GET/workspaces/{organizationId}/support/escalation-rules/{ruleId}

Path parameters

organizationIdstringrequired

ruleIdstringrequired

Responses

200Rule

ruleobjectrequired

Show properties

idstringrequired

organizationIdstringrequired

namestringrequired

isActivebooleanrequired

sortOrdernumberrequired

conditionsobjectrequired

Show properties

keywordsstring[]

channelsstring[]

prioritiesstring[]

statusesstring[]

sourcesstring[]

customerDomainsstring[]

actionobjectrequired

Show properties

typestringrequired

Allowed:create_issue

teamIdstring

prioritystring

Allowed:lowmediumhighurgent

statusstring

Allowed:triagebacklogtodoin_progressdonecanceled

labelIdsstring[]

createdAtstringrequired

updatedAtstringrequired

404Not found

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*ruleIdpath*

Request

curl -X GET "/workspaces/string/support/escalation-rules/string"

const response = await fetch("/workspaces/string/support/escalation-rules/string", {
  method: "GET"
});

import requests

response = requests.get(
    "/workspaces/string/support/escalation-rules/string",
)

Response

{
  "rule": {
    "id": "string",
    "organizationId": "string",
    "name": "string",
    "isActive": true,
    "sortOrder": 0,
    "conditions": {
      "keywords": [
        "string"
      ],
      "channels": [
        "email"
      ],
      "priorities": [
        "low"
      ],
      "statuses": [
        "todo"
      ],
      "sources": [
        "intercom"
      ],
      "customerDomains": [
        "string"
      ]
    },
    "action": {
      "type": "create_issue",
      "teamId": "string",
      "priority": "low",
      "status": "triage",
      "labelIds": [
        "string"
      ]
    },
    "createdAt": "string",
    "updatedAt": "string"
  }
}