Send an outbound support message

POST/workspaces/{organizationId}/support/channels/{channelId}/send

Path parameters

organizationIdstringrequired

channelIdstringrequired

Request body

application/json

ticketIdstringrequired

textContentstringrequired

markdownContentstring

subjectstring

idempotencyKeystring

Responses

200Message sent

okbooleanrequired

messageIdstringrequired

sentbooleanrequired

400Bad request

404Ticket, customer, or channel not found

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*channelIdpath*

Bodyapplication/json

ticketIdstring*textContentstring*markdownContentstringsubjectstringidempotencyKeystring

Request

curl -X POST "/workspaces/string/support/channels/string/send" \
  -H "Content-Type: application/json" \
  -d '{
  "ticketId": "string",
  "textContent": "string",
  "markdownContent": "string",
  "subject": "string",
  "idempotencyKey": "string"
}'

const response = await fetch("/workspaces/string/support/channels/string/send", {
  method: "POST",
  headers: {
    "Content-Type": "application/json"
  },
  body: "{\n  \"ticketId\": \"string\",\n  \"textContent\": \"string\",\n  \"markdownContent\": \"string\",\n  \"subject\": \"string\",\n  \"idempotencyKey\": \"string\"\n}"
});

import requests

response = requests.post(
    "/workspaces/string/support/channels/string/send",
    headers={
        "Content-Type": "application/json"
    },
    data="{\n  \"ticketId\": \"string\",\n  \"textContent\": \"string\",\n  \"markdownContent\": \"string\",\n  \"subject\": \"string\",\n  \"idempotencyKey\": \"string\"\n}",
)

Response

{
  "ok": true,
  "messageId": "string",
  "sent": true
}