Get support trace

GET/workspaces/{organizationId}/support/trace/{id}

Path parameters

organizationIdstringrequired

idstringrequired

Responses

200

Correlated trace — resolves any of {ticket id, capture session id, widget session id} and returns the full picture: ticket, timeline events, attachments with R2 availability, capture session, widget session, escalated issue, and agent sessions.

resolvedAsstringrequired

Allowed:ticketcapture_sessionwidget_session

ticketany | null

eventsany[]required

attachmentsobject[]required

Show properties

Array of object

idstringrequired

typestringrequired

fileNamestring | nullrequired

sizenumber | nullrequired

r2Keystring | nullrequired

availablebooleanrequired

captureSessionany | null

widgetSessionany | null

issueany | null

agentSessionsany[]required

404

No ticket, capture session, or widget session with this id

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*idpath*

Request

curl -X GET '/workspaces/string/support/trace/string'

const response = await fetch("/workspaces/string/support/trace/string", {
  method: "GET"
});

import requests

response = requests.get(
    "/workspaces/string/support/trace/string",
)

Response

{
  "resolvedAs": "ticket",
  "ticket": null,
  "events": [
    null
  ],
  "attachments": [
    {
      "id": "string",
      "type": "string",
      "fileName": "string",
      "size": 0,
      "r2Key": "string",
      "available": true
    }
  ],
  "captureSession": null,
  "widgetSession": null,
  "issue": null,
  "agentSessions": [
    null
  ]
}