List support escalation rules

GET/workspaces/{organizationId}/support/escalation-rules

Authorization

AuthorizationBearer token · headerrequired

Workspace API key (Authorization: Bearer <key>). Issue keys under Settings → Developer or POST /workspaces/{organizationId}/tokens.

Path parameters

organizationIdstringrequired

Responses

200

Escalation rules

rulesobject[]required

Show properties

Array of object

idstringrequired

organizationIdstringrequired

namestringrequired

isActivebooleanrequired

sortOrdernumberrequired

conditionsobjectrequired

Show properties

keywordsstring[]

channelsstring[]

prioritiesstring[]

statusesstring[]

sourcesstring[]

customerDomainsstring[]

actionobjectrequired

Show properties

typestringrequired

Allowed:create_issue

teamIdstring

prioritystring

Allowed:lowmediumhighurgent

statusstring

Allowed:triagebacklogtodoin_progressdonecanceled

labelIdsstring[]

agentIdstring

repostring

instructionsstring

createdAtstringrequired

updatedAtstringrequired

Try it

Server

Base URLCustom base URLOverrides the selected server when set.

Authorization

Bearer tokenRemember on this deviceInclude my values in samples

Parameters

organizationIdpath*

Request

curl -X GET 'https://pile.nyc/workspaces/string/support/escalation-rules' \
  -H 'Authorization: Bearer YOUR_TOKEN' \
  -H 'Accept: application/json'

const response = await fetch("https://pile.nyc/workspaces/string/support/escalation-rules", {
  method: "GET",
  headers: {
    "Authorization": "Bearer YOUR_TOKEN",
    "Accept": "application/json"
  }
});

import requests

response = requests.get(
    "https://pile.nyc/workspaces/string/support/escalation-rules",
    headers={
        "Authorization": "Bearer YOUR_TOKEN",
        "Accept": "application/json"
    },
)

Response

{
  "rules": [
    {
      "id": "string",
      "organizationId": "string",
      "name": "string",
      "isActive": true,
      "sortOrder": 0,
      "conditions": {
        "keywords": [
          "string"
        ],
        "channels": [
          "email"
        ],
        "priorities": [
          "low"
        ],
        "statuses": [
          "todo"
        ],
        "sources": [
          "intercom"
        ],
        "customerDomains": [
          "string"
        ]
      },
      "action": {
        "type": "create_issue",
        "teamId": "string",
        "priority": "low",
        "status": "triage",
        "labelIds": [
          "string"
        ],
        "agentId": "string",
        "repo": "string",
        "instructions": "string"
      },
      "createdAt": "string",
      "updatedAt": "string"
    }
  ]
}