Create support escalation rule

POST/workspaces/{organizationId}/support/escalation-rules

Authorization

AuthorizationBearer token · headerrequired

Workspace API key (Authorization: Bearer <key>). Issue keys under Settings → Developer or POST /workspaces/{organizationId}/tokens.

Path parameters

organizationIdstringrequired

Request body

application/json

namestringrequired

min length 1

isActiveboolean

sortOrderinteger

conditionsobjectrequired

Show properties

keywordsstring[]

channelsstring[]

prioritiesstring[]

statusesstring[]

sourcesstring[]

customerDomainsstring[]

actionobjectrequired

Show properties

typestringrequired

Allowed:create_issue

teamIdstring

prioritystring

Allowed:lowmediumhighurgent

statusstring

Allowed:triagebacklogtodoin_progressdonecanceled

labelIdsstring[]

agentIdstring

repostring

instructionsstring

Responses

201

Rule created

ruleobjectrequired

Show properties

idstringrequired

organizationIdstringrequired

namestringrequired

isActivebooleanrequired

sortOrdernumberrequired

conditionsobjectrequired

Show properties

keywordsstring[]

channelsstring[]

prioritiesstring[]

statusesstring[]

sourcesstring[]

customerDomainsstring[]

actionobjectrequired

Show properties

typestringrequired

Allowed:create_issue

teamIdstring

prioritystring

Allowed:lowmediumhighurgent

statusstring

Allowed:triagebacklogtodoin_progressdonecanceled

labelIdsstring[]

agentIdstring

repostring

instructionsstring

createdAtstringrequired

updatedAtstringrequired

Try it

Server

Base URLCustom base URLOverrides the selected server when set.

Authorization

Bearer tokenRemember on this deviceInclude my values in samples

Parameters

organizationIdpath*

Bodyapplication/json

Request body

Request

curl -X POST 'https://pile.nyc/workspaces/string/support/escalation-rules' \
  -H 'Authorization: Bearer YOUR_TOKEN' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -d '{
  "name": "string",
  "isActive": true,
  "sortOrder": 0,
  "conditions": {
    "keywords": [
      "string"
    ],
    "channels": [
      "email"
    ],
    "priorities": [
      "low"
    ],
    "statuses": [
      "todo"
    ],
    "sources": [
      "intercom"
    ],
    "customerDomains": [
      "string"
    ]
  },
  "action": {
    "type": "create_issue",
    "teamId": "string",
    "priority": "low",
    "status": "triage",
    "labelIds": [
      "string"
    ],
    "agentId": "string",
    "repo": "string",
    "instructions": "string"
  }
}'

const response = await fetch("https://pile.nyc/workspaces/string/support/escalation-rules", {
  method: "POST",
  headers: {
    "Authorization": "Bearer YOUR_TOKEN",
    "Accept": "application/json",
    "Content-Type": "application/json"
  },
  body: "{\n  \"name\": \"string\",\n  \"isActive\": true,\n  \"sortOrder\": 0,\n  \"conditions\": {\n    \"keywords\": [\n      \"string\"\n    ],\n    \"channels\": [\n      \"email\"\n    ],\n    \"priorities\": [\n      \"low\"\n    ],\n    \"statuses\": [\n      \"todo\"\n    ],\n    \"sources\": [\n      \"intercom\"\n    ],\n    \"customerDomains\": [\n      \"string\"\n    ]\n  },\n  \"action\": {\n    \"type\": \"create_issue\",\n    \"teamId\": \"string\",\n    \"priority\": \"low\",\n    \"status\": \"triage\",\n    \"labelIds\": [\n      \"string\"\n    ],\n    \"agentId\": \"string\",\n    \"repo\": \"string\",\n    \"instructions\": \"string\"\n  }\n}"
});

import requests

response = requests.post(
    "https://pile.nyc/workspaces/string/support/escalation-rules",
    headers={
        "Authorization": "Bearer YOUR_TOKEN",
        "Accept": "application/json",
        "Content-Type": "application/json"
    },
    data="{\n  \"name\": \"string\",\n  \"isActive\": true,\n  \"sortOrder\": 0,\n  \"conditions\": {\n    \"keywords\": [\n      \"string\"\n    ],\n    \"channels\": [\n      \"email\"\n    ],\n    \"priorities\": [\n      \"low\"\n    ],\n    \"statuses\": [\n      \"todo\"\n    ],\n    \"sources\": [\n      \"intercom\"\n    ],\n    \"customerDomains\": [\n      \"string\"\n    ]\n  },\n  \"action\": {\n    \"type\": \"create_issue\",\n    \"teamId\": \"string\",\n    \"priority\": \"low\",\n    \"status\": \"triage\",\n    \"labelIds\": [\n      \"string\"\n    ],\n    \"agentId\": \"string\",\n    \"repo\": \"string\",\n    \"instructions\": \"string\"\n  }\n}",
)

Response

{
  "rule": {
    "id": "string",
    "organizationId": "string",
    "name": "string",
    "isActive": true,
    "sortOrder": 0,
    "conditions": {
      "keywords": [
        "string"
      ],
      "channels": [
        "email"
      ],
      "priorities": [
        "low"
      ],
      "statuses": [
        "todo"
      ],
      "sources": [
        "intercom"
      ],
      "customerDomains": [
        "string"
      ]
    },
    "action": {
      "type": "create_issue",
      "teamId": "string",
      "priority": "low",
      "status": "triage",
      "labelIds": [
        "string"
      ],
      "agentId": "string",
      "repo": "string",
      "instructions": "string"
    },
    "createdAt": "string",
    "updatedAt": "string"
  }
}