Create support ticket vote

POST/workspaces/{organizationId}/support/tickets/{ticketId}/votes

Path parameters

organizationIdstringrequired

ticketIdstringrequired

Request body

application/json

emailstring<email>required

customerIdstring

prioritystring | null

Allowed:nice_to_haveimportantmust_havenull

sourceTicketIdstring

Responses

201

Vote added — idempotent per (ticket, email); repeat calls update priority/provenance. When the caller is staff or an agent, the vote is recorded as cast on behalf of the voter.

voteobjectrequired

Show properties

idstringrequired

ticketIdstringrequired

customerIdstring | nullrequired

voterEmailstringrequired

prioritystring | nullrequired

Allowed:nice_to_haveimportantmust_havenull

castByActorTypestring | nullrequired

Allowed:useragentnull

castByActorIdstring | nullrequired

sourceTicketIdstring | nullrequired

createdAtstringrequired

createdbooleanrequired

Try it

Server

Custom base URLOverrides the selected server when set.

Parameters

organizationIdpath*ticketIdpath*

Bodyapplication/json

emailstring*customerIdstringprioritystringsourceTicketIdstring

Request

curl -X POST '/workspaces/string/support/tickets/string/votes' \
  -H 'Content-Type: application/json' \
  -d '{
  "email": "user@example.com",
  "customerId": "string",
  "priority": "nice_to_have",
  "sourceTicketId": "string"
}'

const response = await fetch("/workspaces/string/support/tickets/string/votes", {
  method: "POST",
  headers: {
    "Content-Type": "application/json"
  },
  body: "{\n  \"email\": \"user@example.com\",\n  \"customerId\": \"string\",\n  \"priority\": \"nice_to_have\",\n  \"sourceTicketId\": \"string\"\n}"
});

import requests

response = requests.post(
    "/workspaces/string/support/tickets/string/votes",
    headers={
        "Content-Type": "application/json"
    },
    data="{\n  \"email\": \"user@example.com\",\n  \"customerId\": \"string\",\n  \"priority\": \"nice_to_have\",\n  \"sourceTicketId\": \"string\"\n}",
)

Response

{
  "vote": {
    "id": "string",
    "ticketId": "string",
    "customerId": "string",
    "voterEmail": "string",
    "priority": "nice_to_have",
    "castByActorType": "user",
    "castByActorId": "string",
    "sourceTicketId": "string",
    "createdAt": "string"
  },
  "created": true
}