List support ticket events

GET/workspaces/{organizationId}/support/tickets/{ticketId}/events

Authorization

AuthorizationBearer token · headerrequired

Workspace API key (Authorization: Bearer <key>). Issue keys under Settings → Developer or POST /workspaces/{organizationId}/tokens.

Path parameters

organizationIdstringrequired

ticketIdstringrequired

Query parameters

limitinteger

min 1 · max 100 · default: 20

cursorstring

Responses

200

Ticket events

eventsobject[]required

Show properties

Array of object

idstringrequired

ticketIdstringrequired

typestringrequired

subTypestring | nullrequired

actorTypestringrequired

actorIdstring | nullrequired

metadatastring | nullrequired

externalIdstring | nullrequired

createdAtstringrequired

messageobject

Show properties

idstringrequired

eventIdstringrequired

directionstringrequired

Allowed:inboundoutbound

textContentstringrequired

markdownContentstring | nullrequired

channelstringrequired

Allowed:emailslackmsteamsdiscordchatcaptureapiintercomzendeskplainlinearsms

customerIdstring | nullrequired

userIdstring | nullrequired

noteobject

Show properties

idstringrequired

eventIdstringrequired

bodystringrequired

nextCursorstring | nullrequired

Try it

Server

Base URLCustom base URLOverrides the selected server when set.

Authorization

Bearer tokenRemember on this deviceInclude my values in samples

Parameters

organizationIdpath*ticketIdpath*limitquerycursorquery

Request

curl -X GET 'https://pile.nyc/workspaces/string/support/tickets/string/events' \
  -H 'Authorization: Bearer YOUR_TOKEN' \
  -H 'Accept: application/json'

const response = await fetch("https://pile.nyc/workspaces/string/support/tickets/string/events", {
  method: "GET",
  headers: {
    "Authorization": "Bearer YOUR_TOKEN",
    "Accept": "application/json"
  }
});

import requests

response = requests.get(
    "https://pile.nyc/workspaces/string/support/tickets/string/events",
    headers={
        "Authorization": "Bearer YOUR_TOKEN",
        "Accept": "application/json"
    },
)

Response

{
  "events": [
    {
      "id": "string",
      "ticketId": "string",
      "type": "string",
      "subType": "string",
      "actorType": "string",
      "actorId": "string",
      "metadata": "string",
      "externalId": "string",
      "createdAt": "string",
      "message": {
        "id": "string",
        "eventId": "string",
        "direction": "inbound",
        "textContent": "string",
        "markdownContent": "string",
        "channel": "email",
        "customerId": "string",
        "userId": "string"
      },
      "note": {
        "id": "string",
        "eventId": "string",
        "body": "string"
      }
    }
  ],
  "nextCursor": "string"
}